Quality Policy

We aim to help our customers build great software, in order to achieve our strategic goals and ambitions we need to ensure our work is of the highest quality, consistent and relevant to our core business.

To achieve this objective, Servana will maintain an effective and efficient Quality Management System (QMS) that is designed and operates to meet the requirements of ISO 9001.

As such, the company Directors and I are committed to the following:

  1. Establish measurable quality and business objectives that are consistent with our context and strategic direction and to address risks and opportunities associated with them.

  2. Ensure quality objectives help us achieve customer requirements.

  3. Proactively seek feedback from customers on how well our products and services meet their requirements and set objectives for continual improvement.

  4. Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence.

  5. Ensure we comply with all applicable legal, regulatory, contractual, and other third-party requirements.

  6. Monitor and measure the effectiveness of business processes and objectives through internal audit and management review processes.

  7. Select and work closely with suppliers who help us create and deliver a reliable performance.

  8. Support employees to identify and undertake appropriate training as part of continued development of the competency of all employees.

  9. Encourage all employees to identify problems and make suggestions to improve all aspects of our products, services, and business processes.

  10. Ensure all our employees are aware of the Quality Policy and are committed to the effective maintenance of the QMS.

The continual improvement of the Servana QMS is fundamental to our success and must be supported by all employees as an integral part of their daily work.

This policy is publicly available to interested external parties upon request.

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