DevOps as a Service

Improve the quality of software, developer experience and the frequency of delivery without the disruption.

What are your biggest software development challenges ?

Release Frequency

Increasing frequency can be disruptive.

We believe all our customers should release as often as possible and for release automation to be reliable. Our process will increase your release frequency while also being simple to operate regardless of the underlying cloud service or hosting platform. We've also helped organisations with ITIL concerns, we only mention this to assure you that our processes aren't contentious.

Cloud Migrations

Cloud services are complex and costly.

Working with cloud services is complex with configuration, integration and operational challenges. We use our experience to improve the efficiency of our cloud related deliveries. Plus we will help to identify the best services for your project and we automate how they are managed.

Developer Experience

Your Team wants to move faster but can't?

Today Developers are working to tighter deadlines on more demanding projects. They often have to do this in fundamentally broken ways. Our process includes understanding how your developers want to work and putting together automation to enable greater autonomy.

Find out how you can unblock your developers with our DevOps as a Service.

These are some of our customers

Virgin Media logo
LVMH Digital logo
Waitrose Ltd logo
Yazaki Europe logo

The high confidence we currently have on our platform infrastructure and deployment processes is thanks to the team at Servana. Their experienced, methodical and inclusive approach to DevOps has helped create a great environment for the team and our product.

Harin Vaghela, Product Owner, LVMH Digital

What is DevOps?

DevOps is a term used to describe the process of implementing certain practices and optimising the means of production within your software development functions. This includes; storage for source code, strategies for merging source code, the various testing methods (unit tests, api tests, user interface tests, behavioural tests and more) deployment process, provisioning and management of cloud infrastructure. Most definitions also include operational requirements in this definition because they recognise that within the software development lifecycle 5% of the time the application is in development and the rest of it is an operational overhead.

Image illustrating the DevOps Toolchain with logos of Cloudbees and Jenkins and the software development machine illustrated by source code and cogs
Image illustrating business growth with a person standing in front of a whiteboard which has a arrow trending up

What is our DevOps as a Service?

We provide whole DevOps Teams for project work to support and unblock your Product Teams. Our engineers develop and integrate hosting services, software pipelines, hosting setup for build and test environments, infrastructure automation and much more. They deliver improvements, features and planned changes daily. With your development teams feedback we create customised, productive developer experiences based on agreed processes. When prioritising work we consider your delivery as well as any must-have best practices to ensure your product is reliable and secure. Our DevOps Engineers are pragmatic and methodical, delivering work which builds confidence and enables you to ship software faster.

Pricing

Unblock your developers more efficiently.

All plans are comprehensive including these services.

Pipeline Development Delivered based on Team and Project requirements.
Security 100% Best practice. Including RBAC, Encryption, Secrets, Isolation, Principle of least privilege.
Infrastructure 100% Best practice built bespoke on selected Cloud Vendor.
Monitoring & Alerting Built bespoke on selected Cloud Vendor.
Self-healing Built bespoke on selected Cloud Vendor.
Release Automation Managed by the Project Teams.
UK-based Account Manager To help with prioritisation and planning.
UK-based DevOps Engineers Yes we are 100% UK based.

Solo Delivery A Team on a Mission

from £36k/year

1x Team Variable Velocity

1-2x Balanced Efficiency Upto 2 engineers are selected per calendar month.

Upto 2x Swimlanes per monthLimited to 25% maximum velocity per year.

Accelerated Delivery Teams delivering on a Deadline

from £72k/year

1-2x Teams Variable Velocity

1-2x Balanced Efficiency Upto 2 engineers are selected per calendar month.

Upto 2x Swimlanes per monthLimited to 50% maximum velocity on one swimlane per year.

Shared Source We reuse the source and configuration where possible.

DevOps Support 4 hour response if not handled by your allocated engineer.

Platform Delivery Multiple teams on a shared Platform

from £144k/year

1-4x Teams Variable Velocity (25%, 50%, 75%, 100%).

1-4x Balanced Efficiency Upto 4 engineers are selected per calendar month.

Upto 4x Swimlanes per month Limited to 50% maximum velocity on two swimlanes per year.

Shared Source We reuse the source and configuration where possible.

DevOps Support 2 hour response if not handled by your allocated engineer.

Off-peak Operations Support Out of hours Oncall, First Response, Triage and Resolution.


Frequently Asked Questions

What do you mean by velocity?

This enables us calibrate how we deliver work, ensuring we deliver to your deadlines more efficiently. The Plan you purchase is your minimum commitment. Velocity will vary across a 12 month period but the average will be maintained based on your minimum commitment.

What is balanced efficiency?

We select the right engineers for the job from our Architect, Lead, Senior and Junior DevOps staff. For difficult tasks and peer reviews we'll provide more two engineers to pair on the work to ensure the standard is high and the work includes all necessary non-functional requirements.

What are swimlanes?

A swimlane is kanban concept for managing work in progress. It is indicative of the workload concurrency within a Team. If you have 4x swimlanes we can either manage velocity at 25% across all or put 100% into one. Every Team has a cadence and we can calibrate to match their delivery cadence.

Do you do Agile?

Yes, we are proponents for Kanban and Scrum.

Ready to unblock your developers?

It starts here.

Book a Free Assessment

How our DevOps Managed Service works

We deliver transformational capabilities to your Product Teams To use the accordion click the header to expand the items.

Understanding priority features and issues in Product Teams.

We actively prioritise work that unblocks and accelerates progress.

To Discover bottlenecks and inefficiencies.

We hunt for any processes in your development teams that is costing them time.

We use Kanban

Kanban gives us better control of 'Work in Progress' and enables us to integrate.

We plan work to be in-sync with your product teams.

We deliver core features and functionality to a set schedule usually in-sync with your sprints.

We collaborate with the tools you already use.

In general we are tool-agnostic, we use them all. Tools like Slack, Mattermost, Microsoft Teams, Basecamp or whatever tools you use.

We execute all Work in Progress

We begin work based on our Work in Progress (WIP) queues.

We share Kanban Boards

So your Product Teams know what work is currently in progress, whats up next and whats being delivered.

Versioning & Change management

All our work is versioned and any new changes are delivered in packages that are versioned ensuring we can manage the upgrade process.

Change is good, managed and delivered

We like change, our work is refined and mature enough to encourage changes. Before a piece of work enters the 'Work in Progress' queue we have a Delivery plan.

We promise Zero-risk Updates

Everything we do considers the risk to your customers and the development teams. We build in methods and functionality to manage this risk.

We work with Product Teams globally

Our DevOps Centre in Bournemouth, UK, serves our customers globally but we have DevOps engineering connections in Shanghai, China and Europe to serve local markets.

We measure and monitor all aspects of the development process.

So that we make empirical decisions about future features, updates and changes.

We measure and monitor non-production and production infrastructure.

So that we can make empricial decisions about resource usage.

We believe in continuous improvement

We aim to continuously improve how we serve you, using each stage to learn and improve in the next iteration.

Image showing a mobile phone and some source code to illustrate mobile development

Protect valuable resources

Your people are the most critical components in your software development capability. With our DevOps as a Service, you can eliminate unnecessary context switching, improve the speed of anomaly detection and the frequency of testing, reduce the overhead of managing environments, do reliable deployments and harness monitoring tools and analytics to improve decision making. Protecting your resources is one way you can improve ROI on any investment in your software development capability.

No distractions, more focus

Teams continuously get distracted with cloud service infrastructure and non-differentiating technologies. Distractions are cataclysmic for software development teams. They affect productivity and can erase entire sprints worth of progress. Not just when implementing but also the lengthy debates talking about them. Developing software is already very challenging and expensive what software teams need is more time focused on their problem domain; the businesses need more focus on product development and delivery.

Image illustrating a person creating Tests, something they can do when they have focus and aren't distracted.
Illustration with code, a browser and gold coins to illustrate return on investment

Improve ROI

Businesses are continuously investing in their software development capabilities, and our DevOps as a Service is a proven method of unlocking value. Improve ROI from productivity improvements which we estimate adds one day a week back into your software development capability. You will also be able to find cost savings from better management of cloud infrastructure with automation that reduces the runtime of resources based on the demands of your customers and software development teams.

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