Our Support

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    Respond as soon as possible within our contractual support window.
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    Provide a concise response with possible resolutions and if a resolution is within our control, we will aim to resolve it asap.
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    Communicate any important change management processes.

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Our Guarantee

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    Security is important to us, we will always use best-in-class technical architectures that add layers of protection.
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    Automation is pivotal to our process we don’t have any manual unmanaged processes on any of our platforms.
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    Best practices are used across all our Managed Services.

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Our Mission

To deliver world-class managed services to customers globally.

Our Vision

To deliver world-class solutions. To think creatively and be bold at delivering solutions that are perfect for the customer. To be pragmatic.

To be an integral part of our customers success to share in their success a sense of accomplishment because we succeed when they do.

To create long lasting business value through the regular maintenance, delivery and management of their platform.

To treat everyone with respect and kindness.

Our Values

Our values are the guiding principles upon which Servana was founded and how we strive to conduct ourselves on a daily basis.

Values establish our view of the world as we shape the future. They determine how we treat each other. Our values are to:

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    Be Empirical with facts

    Never assume or borrow ideas from blogs or websites. Always test and base your facts on the results of actual experiments.

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    Lead by example

    People will more readily understand if you show them in a way they can easily see or experience.

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    Embrace community

    Embrace diversity and help us create a positive place to work.

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    Strive for excellence

    Always deliver exceptional quality, accomplish and improve.